CONTACT

TORIVA Sp. z o.o.

NIP: 7773449496 | REGON: 542108806 | KRS: 0001181251

+48 782 169 157 | biuro@simpura.eu

ul. Żwirki i Wigury 12C,
62-006 Kobylnica, Poland

Frequently Asked Questions

Help – how can we assist you?

What payment methods are available in the store?

In our store, you can pay for your order in several convenient ways:<br>
✔ fast online payments (PayU, Przelewy24, BLIK)<br>
✔ traditional bank transfer<br>
✔ cash on delivery (payment upon receipt)<br>
✔ card payment (Visa, Mastercard)

How long does order processing and delivery take?

We process orders within 24–48 business hours.
Courier delivery within Poland usually takes 1–2 business days from the moment the package is shipped.
For InPost parcel lockers: typically up to 48 hours.

Can I pick up my order in person?

We currently do not offer personal pickup.
We focus on fast and convenient delivery via courier services and parcel lockers throughout Poland.

Can I receive a VAT invoice?

Yes, of course! Simply select the option “I want to receive a VAT invoice” during checkout and provide your company details. The invoice will be sent to you by email after the order is processed.

 
 
I can’t find the answer to my question — what should I do?

Contact us! We are available at:

📧 Email: kontakt@twojsklep.pl
📞 Phone: +48 123 456 789
✉ Or via the contact form on our website — we usually reply within 24 hours (business days).

Contact form

Have questions? Write to us